In order to respect the time of both our client and staff we ask if you could kindly arrive on time for your appointment, 5mins late is not a big deal however treatment times are set for the therapist to perform a high standard of work, serious delays can result in appointment clashes and rushed treatments in order to finish before the next client arrives causing stress to everyone, and we would not want you to feel rushed or to keep our next client waiting if you could please let us know if you are running late.
We understand that things may crop up unexpectedly so if you do need to cancel or reschedule your appointment we simply ask if you could notify us as soon as possible, you can also amend your bookings online as long as it is before 12 hours of the original booking time as the system will not allow you to cancel at very short notice so then you would need to call us or send a message through our face book messenger page.
No shows are very costly to the salon , one no show can be forgiven, two now shows of missing your appointment you will be imposed a fine of 20 % of the treatment booked and added to your next appointment, 3 no shows would require a booking deposit that is not refundable.
Service and refunds
Your satisfaction is our highest priority so if you are not completely happy please let us know during your treatment or within 24-48 hrs after your treatment .We are committed to making any necessary corrections and if there is fault on our part then a refund would be offered.
Health and Covid 19
For your comfort and safety please notify us if you have of any symptoms of coronovirus, allergies, and seizures, pregnant or have any disabilities.
The right to refuse service
Our salon staffs have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of service.
If it is absolutely necessary to bring your child then please be aware that we cannot be held responsible for their behaviour or safety and we strictly prohibit unsupervised children in the salon and we care about the safety of your child
If you could kindly refrain from using you mobile phone in the salon especially during a treatment as this makes it very hard for the therapist to perform the treatment safely and properly, also we need to consider other clients in the salon and we want you to enjoy a relaxing experience.